Sincra vs Chatbase
Sincra and Chatbase both put an AI chatbot on your website that answers from your own content. Sincra does that one job, with one price per plan and one usage meter. Chatbase is a broader platform with more channels, integrations and a free plan. The table below sets the facts side by side.
Sincra and Chatbase side by side
| Sincra | Chatbase | |
|---|---|---|
| Where it works | Your website | Your website, plus WhatsApp, Instagram, Messenger and Slack |
| Usage unit | Responses: one reply is one response | Message credits: the cost of a reply depends on the AI model |
| Choice of AI model | No | Yes |
| At the plan limit | Stops answering with AI, keeps collecting emails, no extra charge | Optional auto-recharge, $40 per 1,000 credits |
| Free plan | No | Yes, 50 message credits a month |
| Before you pay | Simulator with your own content | Free plan, and a 7-day trial on paid plans |
| Refund | 14-day money-back guarantee on the first payment | See Chatbase's terms |
| Voice, helpdesk, API | No | Yes |
| Removing the provider's branding | Included in Business | Add-on, $99 a month |
| Entry paid plan, monthly | $29, 500 responses | $40, 700 message credits |
| At 4,000 a month | $149 | $150 |
Which one should I choose?
Choose Chatbase if you want a free plan, channels beyond your website, voice, an API or a choice of AI model.
Choose Sincra if you have one website, want its visitors answered and its leads in your email, and want a bill that doesn't depend on credits, add-ons or top-ups.
For the prices in detail, see Sincra as a Chatbase alternative.
Sources
Chatbase figures checked on October 4, 2026 against the Chatbase pricing page. Sincra figures are on our pricing page and in Sincra facts. Chatbase is a trademark of its owner; Sincra is not affiliated with Chatbase. If something here is out of date, write to support@sincra.cloud and we will correct it.