Sincra as a Chatbase alternative for a small business website
Sincra is an alternative to Chatbase if all you need is an AI assistant on your own website: it answers visitors from your pages and files, collects their contact details and emails you the lead. Every reply counts as one response, and there are no credits, add-ons or top-ups. Chatbase does more. If you need WhatsApp, Instagram, voice or a free plan, Chatbase is the better choice.
How do Sincra and Chatbase prices compare?
Monthly billing, in US dollars, as published by each company on October 4, 2026.
| Sincra | Chatbase | |
|---|---|---|
| Free plan | No | Yes, 50 message credits a month |
| Entry paid plan | Solo, $29, 500 responses | Hobby, $40, 700 message credits |
| Next plan | Lite, $49, 1,000 responses | Standard, $150, 4,000 message credits |
| 4,000 a month | Growth, $149 | Standard, $150 |
| Top self-serve plan | Business, $299, 9,500 responses | Pro, $500, 15,000 message credits |
| Yearly billing | 2 months free | 20% off |
| Removing the provider's branding | Included in Business | Add-on, $99 a month |
| Going over the plan | Not possible: no overage charges | Optional auto-recharge, $40 per 1,000 credits |
| Before you pay | Try it in the simulator with your own content | Free plan, and a 7-day trial on paid plans |
| After you pay | 14-day money-back guarantee on the first payment | See Chatbase's terms |
At the same volume the two cost about the same. Sincra is not the cheaper product per reply; the difference is in how the usage is counted.
What counts as one unit of usage?
In Sincra, each reply the assistant sends to a visitor's message counts as one response. The welcome message, errors and messages sent while you have paused the assistant don't count.
Chatbase counts message credits. Its pricing page says that each request to the AI model costs a number of message credits that depends on the model you choose, so the number of replies you get from a plan depends on your model.
What happens when the plan runs out?
Sincra stops answering with AI until the next monthly period and keeps collecting visitors' emails. Your dashboard shows the responses used and warns you before the limit. You are never charged more than your plan.
Chatbase offers auto-recharge: when your credits fall below a threshold you set, it adds credits at $40 per 1,000.
When is Chatbase the better choice?
- You want to start on a free plan, or try a paid plan for 7 days.
- You need channels beyond your website. Chatbase lists WhatsApp, Instagram, Messenger and Slack.
- You need voice, a helpdesk, API access or integrations such as Zendesk, Salesforce, HubSpot or Zapier.
- You want to choose the AI model.
- You want a product that many companies already use. Sincra is new.
When is Sincra the better choice?
- You have one website and want its visitors answered from your own content, with links to the pages used.
- You want a bill you can predict: one reply is one response, with no credits, no add-ons and no overage.
- You want leads in your email and in a dashboard, and meetings booked through Cal.com or your own booking link.
- You want to buy without a sales call and get your money back within 14 days if it doesn't fit.
How do I try Sincra?
Create your account, add your website address and try the assistant on your own content in the simulator before you choose a plan. It goes live on your website once you pick a plan. Create your account or see the pricing.
Sources
Chatbase figures checked on October 4, 2026 against the Chatbase pricing page. Sincra figures are the ones on our pricing page. Chatbase is a trademark of its owner; Sincra is not affiliated with Chatbase. If something here is out of date, write to support@sincra.cloud and we will correct it.