Dashboard help
How to do the most common things in your Sincra dashboard: add your website, fix a widget that doesn't show, update your content, change your plan and more.
- Add your website to Allowed domains
Your Sincra assistant only answers on the domains in Allowed domains. How to add yours, what each status means and which addresses are not accepted.
- The assistant doesn't show on my website
The Sincra assistant doesn't show on your website? Seven checks, in order: Allowed domains, your email, the widget switch, hidden pages, cache, code and CSP.
- Pages marked "Failed" in Knowledge
Why a page is marked Failed in Sincra's Knowledge, how to read it again, and how to add its content another way if it keeps failing.
- Update your assistant when your website changes
Sincra doesn't read your website again on its own. How to read again one page or the whole website, edit a Q&A or a text, and replace a file.
- Change your plan
How to change your Sincra plan: upgrades apply immediately, downgrades on your next billing date, and cancelling moves your account to the Free plan.
- When your assistant runs out of responses
What happens when your Sincra assistant reaches its monthly responses: it stops answering with AI, keeps collecting emails and resets each month.
- Delete your account
How to delete your Sincra account in Settings, what it deletes, and how to pause the chat instead without losing anything.
- Send your leads to Zapier, Make or your own system
On paid plans, Sincra sends each new lead to an address you choose. How to connect Zapier or Make, what each request contains and how to check its signature.