The assistant doesn't show on my website

Go through these checks in order. Most cases are the first three.

1. Your domain is not in Allowed domains, or it is written differently from your site's address. See Add your website to Allowed domains.
2. Your email is not verified. Until you verify it, your assistant doesn't answer visitors. Look for the email from Sincra in your inbox, or select Resend email in your dashboard.
3. "Show the widget on your website" is turned off in Widget. When it is off, nobody sees the chat, you included. A change can take up to a minute to reach your website.
4. The page is in "Hide on these pages" in Widget.
5. The page is an old cached copy. Clear the cache of your site or of your caching plugin, then open the page in a private window.
6. The code is on the page twice. Keep only one copy.
7. Your site blocks scripts from other domains (a Content Security Policy). See the installation guide for your platform.

Your assistant's status on Home shows whether your widget has been seen on each domain and when.