Sincra as a LiveChat alternative for a small business website
Sincra is an alternative to LiveChat if you want an AI assistant that answers your website visitors and emails you the leads, without running a help desk. Sincra has one plan price and one usage meter. LiveChat is built for teams who answer chats themselves: you pay for each user who answers, and the AI Agent counts resolutions. If your team staffs a live chat and handles tickets, LiveChat is the better choice. For new trials, LiveChat's pricing page now shows the plans of Text, its new product from the same team; existing LiveChat customers keep their plans.
How do Sincra and LiveChat prices compare?
Prices in US dollars, as shown by each company on November 9, 2026. LiveChat's prices are per user, before tax.
| Sincra | LiveChat | |
|---|---|---|
| Free plan | Yes: 50 responses a month on 1 website | No. A 14-day trial of Essential or Growth, with no card |
| AI answers, entry price | Solo, $29 a month or $290 a year, 500 responses a month | Essential, $25 per user a month, or $19 per user a month billed annually; 10 AI resolutions a month |
| Largest self-serve AI volume | Business, 9,500 responses a month | Growth, $99 per user a month or $79 billed annually; 200 AI resolutions a month, plus packages of 50 for $49.50 |
| What you pay for | One plan | A seat for each user who answers chats or tickets, plus extra AI resolution packages |
| Live chat and ticketing for your team | Not included | Included |
| Removing the provider's branding | Included in Business | White-label widget on Enterprise |
| Before you pay | Free plan, and the simulator with your own content | 14-day trial, no card |
| After you pay | 14-day money-back guarantee on the first payment | See LiveChat's terms |
What counts as one unit of usage?
The two products count different things, so their numbers can't be compared one to one.
In Sincra, each reply the assistant sends to a visitor's message counts as one response. The welcome message, errors and messages sent while you have paused the assistant don't count.
LiveChat counts AI resolutions. Its pricing page defines one as a customer question the AI solved directly, and several questions in the same chat count as one. A chat where the assistant replies five times uses five Sincra responses and at most one LiveChat resolution.
What happens when the plan runs out?
Sincra stops answering with AI until the next monthly period and keeps collecting visitors' emails. Your dashboard shows the responses used and warns you before the limit. You are never charged more than your plan.
LiveChat's pricing page says you can add packages of 50 AI resolutions from your billing settings. It doesn't say what the AI Agent does when the included resolutions run out.
When is LiveChat the better choice?
- Your team answers customers in live chat and needs ticketing and a shared inbox.
- You sell through Shopify from the chat.
- You run the chat on several websites from one account.
- You need enterprise terms: SOC 2 Type 2, SLAs and SSO on Enterprise.
- You want a product that many companies already use. Sincra is new.
When is Sincra the better choice?
- You don't have a support team to staff a live chat, and you want the website answered when you can't.
- You want one price for the business, not a seat for each person, and one meter.
- You want visitors answered from your own pages and files, with links to the pages used.
- You want leads in your email and in a dashboard, sent to your own tools with a webhook on paid plans, and meetings booked through Cal.com or your own booking link.
- You want to buy without a sales call and get your money back within 14 days if it doesn't fit.
How do I try Sincra?
Create your account, add your website address and try the assistant on your own content in the simulator. Verify your email and you are on the Free plan: the assistant is live on one website with 50 responses a month and Sincra branding, with no card. Move to a paid plan when you need more. Create your account or see the pricing.
Sources
LiveChat figures checked on November 9, 2026 against the LiveChat pricing page, which shows the plans of Text for new trials, and the pricing page for current LiveChat customers. Sincra figures are the ones on our pricing page. LiveChat and Text are trademarks of their owner; Sincra is not affiliated with LiveChat. If something here is out of date, write to support@sincra.cloud and we will correct it.