Sincra vs Tidio
Sincra is an AI assistant that answers your website visitors and emails you the leads. Tidio is a customer service platform: live chat for your agents, ticketing, automation flows and an AI agent called Lyro. If you have a support team, Tidio covers more. If you want the website answered without staffing a chat, Sincra is simpler. The table below sets the facts side by side.
Sincra and Tidio side by side
| Sincra | Tidio | |
|---|---|---|
| What it is | AI assistant for your website | Customer service platform with an AI agent, Lyro |
| Where it works | Your website | Your website, plus WhatsApp, Instagram, Messenger and email |
| Live chat and ticketing for your team | No | Yes, up to 10 seats on self-serve plans |
| Usage unit | Responses: one reply is one response | Lyro conversations: one conversation, however many replies |
| What you pay for | One plan | Up to three quotas: billable conversations, Lyro AI conversations and Flows visitors |
| Largest self-serve AI volume | 9,500 responses a month | 1,000 Lyro conversations a month |
| Free plan | No | Yes |
| Before you pay | Simulator with your own content | Free plan, and a 7-day trial |
| Refund | 14-day money-back guarantee on the first payment | See Tidio's terms |
| Removing the provider's branding | Included in Business | Add-on on Growth, $16.67 a month |
| AI answers, entry price | $29 a month, 500 responses | Lyro starts at $32.50 a month, from 50 conversations |
The usage units are different, so the entry prices can't be compared one to one: a chat where the assistant replies five times uses five Sincra responses and one Lyro conversation.
Which one should I choose?
Choose Tidio if your team answers customers in live chat, you need tickets, WhatsApp or Instagram, you run a Shopify store and want the assistant to act on orders, or you want a free plan.
Choose Sincra if you don't have a team to staff a chat, and you want one price and one meter for an assistant that answers from your content and sends you the leads.
For the prices in detail, see Sincra as a Tidio alternative.
Sources
Tidio figures checked on October 5, 2026 against the Tidio pricing page, as it displays them. Sincra figures are on our pricing page and in Sincra facts. Tidio and Lyro are trademarks of their owner; Sincra is not affiliated with Tidio. If something here is out of date, write to support@sincra.cloud and we will correct it.